Most Sweeps Cash redemptions on Runestake are processed instantly. However, there are a few reasons why your redemption might be delayed or declined.
Common reasons for delays
Redemption size – Large redemptions may require additional review.
Redemption frequency – Multiple redemptions in a short timeframe can trigger checks.
Network confirmations – If redeeming via crypto, transactions depend on blockchain confirmation times.
Temporary review – Activity that appears unusual or inconsistent may be flagged for a quick compliance review.
Common reasons for declines
Incorrect details – A wrong wallet address or RuneScape username was entered.
Unsupported method – Trying to redeem with an option not currently active in your wallet.
Violation of terms – Accounts found in breach of Runestake’s Terms of Service may have redemptions declined.
What to do next
Double-check the information you entered (wallet address, username, amounts).
Review your wallet to ensure the method you selected is available.
If you believe your redemption was wrongly delayed or declined, contact support through live chat or at [email protected].