At Runestake, we work to keep the platform running smoothly, but sometimes you may notice temporary issues due to updates, maintenance, or unexpected bugs.
Scheduled maintenance
From time to time, Runestake will be offline or have limited features while updates are applied.
When possible, we announce maintenance ahead of time through banners on the site or official channels.
Games and rewards will be available again as soon as maintenance is complete.
Known issues
Minor display glitches – Certain layouts may look different depending on your browser or device.
Loading delays – Rarely, a game or page may take longer to load. Refreshing usually fixes the problem.
Redemptions under review – Some Sweeps Cash redemptions may take extra time to process if they require a compliance check.
How to check for updates
Visit the Support Center or look for banners on the site for live updates.
Check Runestake’s official channels for announcements about outages or updates.
What to do if you encounter an issue
Try the steps in our Troubleshooting guides.
Confirm whether maintenance is scheduled.
If the issue continues, contact support via live chat or [email protected] with details about your device, browser, and the issue you’re seeing.