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Game or page won’t load

Updated over a week ago

If a game or page isn’t loading correctly on Runestake, it’s usually related to your browser or internet connection. Try these steps to get back up and running quickly.

Quick fixes

  1. Refresh the page – A simple refresh often solves temporary loading errors.

  2. Update your browser – Make sure you’re using the latest version.

  3. Try a different browser – Switch between Chrome, Firefox, Safari, or Edge.

  4. Clear your cache and cookies – Old data can cause pages to load incorrectly.

  5. Disable extensions – Ad-blockers, VPNs, or certain extensions may interfere with site functions.

Check your internet connection

  • Confirm you’re connected to Wi-Fi or mobile data.

  • Restart your router or switch to another network if needed.

  • Avoid playing while streaming or downloading large files.

Game results and progress

  • All game results are securely recorded on Runestake’s servers, even if your browser doesn’t load properly.

  • For games requiring user input, simply refresh — your game will still be available.

Still having issues?

  • Try another device (desktop vs. mobile) to see if the issue is specific.

  • Contact [email protected] or live chat with details such as:

    • Device type (desktop or mobile)

    • Browser version

    • A screenshot of the error

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