If you’re having trouble logging into your Runestake account, it’s usually caused by one of a few common issues.
Common reasons for login issues
Incorrect email or password – Double-check you’re using the right credentials for your account.
Forgotten password – You may need to reset it using the “Forgot Password” option.
Unverified account – Some features may be restricted until you verify your email and account details.
Account exclusion – If you’ve requested a self-exclusion, your account will remain locked until the exclusion period ends.
Browser issues – Cached files, cookies, or outdated versions may block login attempts.
Quick fixes
Reset your password
Use the Forgot Password option on the login screen and follow the steps sent to your email.
Clear your cache and cookies
Corrupted files can prevent login. See our cache and cookies guide for details.
Try another browser or device
Switching between Chrome, Firefox, or Safari often resolves issues.
Check your email
Confirm that you’ve verified your registration and check for any notices about your account.
If your account is excluded
Accounts under a short-term or indefinite exclusion cannot be accessed until the exclusion expires or is lifted (via a request from your registered email).
Still can’t log in?
If none of the above fixes work, contact our support team through live chat or [email protected] with:
Your registered email address
The error message you’re seeing